June 28 - 11:06
Delta trialing Apple Messenger app for customer assistance
Delta is to become the first airline to use Apple’s Messages app with customers for on-the-go assistance. Customers will be able to use their iOS devices to connect with a live Delta representative to receive assistance, or with a Delta Virtual Assistant to get quick answers to FAQs. The tool is being rolled out in phases to some customers this summer to test preferences and demand.
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