May 08 - 12:05
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Retail chatbot numbers to hit 22 billion by 2023 - report
The global number of retail chatbot interactions will hit 22 billion by 2023, up from an 2.6 billion in 2019. Juniper Research found retailers who do not adopt chatbots will face challenges from more technologically-adept disruptors, who will use chatbots as an extension to omnichannel retail experiences. It also found that chatbots leveraged for customer service have a potential to reduce costs.
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