Fragmented Reality: Craig Palmer

Show Notes

Fragmented Reality is The Digital Bulletin Podcast series designed to bust the buzzwords that dominate the business technology world.

In each episode our guests pick out buzzwords at random and, helped along by host Ben Mouncer, deliver honest verdicts on their viability and relevance. In this episode, Verizon's Craig Palmer tackles the likes of 'omnichannel', 'customer-centricity' and 'digital transformation'.

00:56 - The future of work
06:19 - Customer centricity
11:45 - Omnichannel
15:45 - Digital disruption
18:45 - Digital transformation
22:15 - Chatbot

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